1300

Cause

Paper is jammed in the paper output slot or in the rear tray.

Action

Remove the jammed paper following the procedure below.

Watch the movie (Windows)

Watch the movie (Mac)

Important

• When the paper jam error has occurred, you cannot turn the printer off the even if you press the ON/RESUME button on the printer. Take the appropriate action of the paper jam error, then turn the printer off.

1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier.

   Hold the paper with your hands, then pull the paper out slowly not to tear it.

   

   Note

   • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.

     Paper Is Jammed inside the Printer

2. Reload the paper, and press the ON/RESUME button on the printer.

   The printer resumes printing.

   Note

   • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

   • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.